Unlike what people think, the biggest part of transformation doesn’t happen in the system.
It happens in the human brain.
You could bring in the most powerful, advanced platform in the world (yes, even something like Odoo) and still fail. If the people using it don’t want, trust, or understand the change.
This is not a tech problem.
It’s a psychological problem.
The 4 types of people you’ll always find in any change process:
Every organization going through digital transformation has the same characters. Always.
1. The Innovator
The one who is excited before the demo is even finished. Wants automation, dashboards, shortcuts, and a smarter way to work. They don’t just accept change, they chase it.
We love this person. They are the early supporter.
2. The Logical Adopter
This person needs proof. Show them how the system saves time, avoids errors, and makes work easier, and they’re in. They don’t resist change… they just want logic behind it.
These are the easiest to win over with the right structure (and the right implementation partner).
3. The Comfort-Zone Protector
Also known as: “But we’ve always done it this way…”
They are not bad people. Their brain is just wired for safety and familiarity. Change feels like a risk. Imagine a tiny touch of OCD energy here, they like things the same way, in the same order, every time. Not because it’s better. Because it feels safe.
This is where support, training, reassurance matters more than technology.
4. The Silent Resister
They won’t say anything.
They’ll even nod in meetings.
But behind the scenes?
They’ll stick to Excel and WhatsApp “just in case”.
This isn’t technical, this is emotional.
This type doesn’t need a stronger system.
They need psychological safety + leadership direction.
Technology enables change. Mindset makes it stick.
That part is fully psychological.
Transformation only happens when people are willing to:
- Accept new processes
- Trust the system instead of memory
- Let go of informal methods
- Try, fail, learn, then try again
Without this shift, even the best platform turns into just another unused tool.
Why does leadership matter more than the system itself?
Here’s the real turning point:
Digital transformation doesn’t start in IT departments.
It starts with a leadership mindset.
When leaders:
- Explain why change is necessary
- Admit that the old way is no longer working
- Support (instead of pressure) the team
- Invest in training (not just systems)
…resistance slowly turns into trust.
This is exactly why at TREND SI, we treat every transformation as both: A system implementation, and a human transition.
Through training, guidance, and real support, people don’t just “use” Odoo,
they actually make it part of how they think and work.
Digital transformation is not a software installation.
It’s a psychological shift in how people:
Think. Work. Decide. And trust information.
Technology gives you structure.
But the human mind decides whether transformation will succeed… or fail quietly.
And honestly?
That’s what makes this process not only powerful…But fascinating.